Privacy Policy

DV8 Energy Ltd (“us”, “our”, “we”, “DV8” and any entity that it controls, is controlled by, or is under common control with, from time to time, including but not limited to DV8 Services Limited, DV8 Wholesale Limited and DV8 CPO Limited) is the controller of personal data collected through www.dv8.energy (the “Website”) and through your other interactions with us.

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DV8 Energy Limited is registered in England and Wales with company registration number 17238548 whose registered office is at Incubator 2 The Boulevard, Enterprise Campus, Huntingdon, Cambridgeshire, England, PE28 4XA.

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DV8 Energy Ltd is committed to protecting and respecting your privacy.

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This Privacy Policy (the “Policy” or “Privacy Policy”) sets out the types of personal data we collect and use when you access and visit the Website or otherwise interact with us, and explains how and why we may use that data.

1. Introduction

This Privacy Policy explains who we are, why and how we process personal data collected through your use of the Website and other interactions with us, what rights you have in relation to your personal data, and how to contact us if you have any questions.

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When you supply personal data to us, we have legal obligations regarding the way in which we use that data.

For ease of reference, this Policy is divided into the following sections:

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1. Introduction

2. What information can we collect?

3. Special Category Data

4. How is your personal information collected?

5. How and why do we use and share your personal information?

6. For how long do we keep your personal information?

7. Security

8. International Data Transfers

9. Your Rights

10. Contact Details

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It is important that you read this Policy together with any other privacy notice or fair processing notice that we may provide at or around the time that we collect or process personal data about you, so that you are fully aware of how and why we are using that data.

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This Policy supplements other notices on the Website and is not intended to override or replace them.

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We reserve the right to revise or amend this Policy from time to time to reflect changes to our business or changes in the law. Where changes are significant, we will endeavour to make you aware of them. The date on which this Policy was last updated is shown at the top of this page.

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It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.

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The Website is not directed at children under the age of 18 and we do not knowingly collect personal data about children.

2. What information can we collect?

What is personal data?

“Personal data” means information relating to an identified or identifiable individual. This can include information such as your name, contact details and IP address.

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Organisations that process personal data in the UK must comply with applicable data protection laws. You also have rights regarding how organisations collect and use your personal data.

What types of data do we collect?

Depending on how you interact with us, the personal data we collect may include:

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  • Identity Data, which may include your name and other identifying information.
  • Contact Data, which may include your email address, telephone number, billing address and contact address.
  • Transaction Data, which may include details about payments to and from you and details of products or services purchased from us.
  • Technical Data, which may include your IP address, browser type and version, device information and other technology used to access the Website.
  • Usage Data, which may include information about how you use the Website.
  • Marketing and Communications Data, which may include your preferences in receiving marketing communications from us and your communication preferences.

3. Special Category Data

We do not systematically collect special categories of personal data about you.

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Special category data includes information relating to race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, and genetic and biometric data.

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We also do not routinely collect information about criminal convictions and offences.

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However, you may from time to time voluntarily provide information to us that contains special category data, for example within correspondence or documents you send to us.

4. How is your personal information collected?

Direct interactions

When you use the Website or otherwise contact us, including to enquire about our products or services, enter into a commercial relationship with us or request marketing communications, we may collect, store and use personal data that you provide to us.

Automated technologies or interactions

When you visit and interact with the Website, we may automatically collect technical information about your equipment and browsing activity through cookies and similar technologies.

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This may include:

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  • information about your device, browser or operating system;
  • your IP address;
  • information about links you click and pages you view on the Website;
  • the length of visits to certain pages;
  • pages or subjects you viewed or searched for;
  • page response times;
  • records of download errors and/or broken links;
  • page interaction information, such as scrolling, clicks and mouse movements;
  • methods used to browse away from a page; and
  • the URL clickstream to, through and from the Website, including date and time.

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We may use this information to ensure the Website works properly, understand how visitors use the Website, improve its performance and functionality, and gain insights into user preferences and interests.

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Where we rely on legitimate interests to carry out these activities, we will consider and balance those interests against your rights and interests.

Legitimate Interests

These include but not limited to operating and protecting the website, responding to business enquiries, preventing fraud, direct marketing to existing customers, enforcing legal claims and improving our services.

Updating your information

If you want to update personal information that you have previously provided to us, please contact us at info@dv8.energy.

5. How and why do we use and share your personal information?

Lawful basis for processing your information

We will only use your personal data where the law allows us to do so.

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Most commonly, we will use your personal data:

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  • where you have asked us to do so or have given your consent;
  • where we need to perform a contract we have entered into with you or take steps at your request before entering into a contract;
  • where it is necessary for our legitimate interests, or those of a third party, and your interests and fundamental rights do not override those interests; or
  • where we need to comply with a legal or regulatory obligation.

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Examples of how we may use personal information include:

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Activity Types of personal data Lawful basis
To provide our products or services Identity, Contact and Transaction Data Performance of a contract
To manage our relationship with you, including notifying you of changes to our Website, products or services Identity, Contact and Marketing and Communications Data Performance of a contract and/or legitimate interests
To administer and protect our business and Website, including troubleshooting, data analysis, testing and system maintenance Identity, Contact and Technical Data Legitimate interests and/or legal obligations
To understand how visitors use our Website and improve our Website, products, services and customer experience Technical and Usage Data Legitimate interests and, where required, consent
To send relevant marketing communications Identity, Contact and Marketing and Communications Data Legitimate interests and/or consent, as applicable

Marketing and communications

We may use your personal data to understand which of our products, services or information may be relevant to you.

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Where permitted by law, you may receive marketing communications from us if you have requested information from us, purchased products or services from us, or otherwise engaged with us and you have not opted out of receiving those communications.

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Where required, we will obtain your express consent before sending marketing communications.

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We will obtain your express opt-in consent before sharing your personal data with an unrelated third party for that third party’s own marketing purposes.

Opting out of marketing

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing communications.

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You can also contact us at info@dv8.energy if you no longer wish to receive marketing communications from us.

Sharing your personal data

Depending on how and why you provide us with your personal data, we may share it with:

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  • third-party service providers that support our business or provide services or functionality on our behalf;
  • website hosting, IT and technology providers;
  • professional advisers, including lawyers, accountants, bankers, auditors and insurers where appropriate;
  • analytics and search engine providers that assist us in improving and optimising the Website; and
  • regulators, authorities or other third parties where we are legally required to do so.

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We may also disclose personal data:

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  • if we sell or buy any business or assets, in which case we may disclose relevant personal data to the prospective seller or buyer;
  • if DV8 Energy Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by us may form part of the transferred assets;
  • where we are required to disclose or share personal data to comply with a legal or regulatory obligation;
  • where requested by a lawful authority in connection with the investigation of crime or unlawful activity; or
  • where necessary to protect the rights, property or safety of DV8 Energy Ltd, our customers, our business partners or others.

Service providers

Our service providers may provide administrative, technical, analytical, hosting or other services to us.

We seek to ensure that service providers are only given the personal data they need to perform the services we require and that appropriate contractual and security protections are in place.

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We do not authorise our third-party service providers to use personal data provided by us for their own purposes where they are acting as our data processors.

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Our Website may use analytics services, including Google Analytics, to help us understand how visitors use the Website.

Links to third-party websites

The Website may include links to third-party websites, plug-ins or applications that are not operated by us.

We do not control those third-party websites and this Privacy Policy does not apply to them.

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If you follow a link to a third-party website, its operator may collect personal data from you in accordance with its own privacy policy. We recommend reviewing the relevant privacy policy before providing personal information to a third party.

Change of purpose

We will only use your personal data for the purposes for which it was collected unless we reasonably consider that we need to use it for another purpose that is compatible with the original purpose.

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If you would like an explanation of how any new processing is compatible with the original purpose, please contact us.

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If we need to use personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

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We may process personal data without your knowledge or consent where this is required or permitted by law.

6. For how long do we keep your personal information?

We will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, reporting or insurance requirements.

We may retain personal data for longer where there is a complaint or where we reasonably believe there is a prospect of litigation in connection with our relationship with you.

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When deciding the appropriate retention period, we consider the amount, nature and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure; the purposes for which we process it; whether those purposes can be achieved through other means; and applicable legal, regulatory, tax, accounting and other requirements.

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In some circumstances you may ask us to delete your personal data. Please see the “Your Rights” section below.

We may anonymise personal data so that it can no longer be associated with you. Where information has been properly anonymised, we may use it for research, statistical or other legitimate purposes without further notice to you.

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We may also use aggregated statistical or demographic information that does not directly or indirectly identify you.

7. Security

DV8 Energy Ltd takes the protection of your information seriously.

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We have appropriate technical and organisational security measures in place designed to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

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We limit access to personal data to employees, agents, contractors and other third parties who have a business need to access it. Where appropriate, they will process personal data only on our instructions and will be subject to confidentiality obligations.

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We have procedures in place to deal with suspected personal data breaches and will notify you and any applicable regulator where we are legally required to do so.

8. International Data Transfers

Some of the third parties that provide services to us may process or store personal data outside the United Kingdom.

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Where personal data is transferred outside the UK, we will take appropriate steps to ensure that it receives a level of protection consistent with applicable UK data protection law.

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Where required, this may include relying on an adequacy decision or putting appropriate contractual safeguards in place.

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Please contact us at info@dv8.energy if you would like further information about safeguards relating to international transfers of your personal data.

9. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may apply differently depending on the circumstances and the lawful basis on which we process your data.

Right of access

You may request access to personal data that we hold about you, commonly known as a “subject access request”. This enables you to receive a copy of your personal data and check that we are processing it lawfully.

Right to rectification

You may ask us to correct personal data that you believe is incorrect or incomplete. We may need to verify the accuracy of new information that you provide to us.

Right to erasure

In certain circumstances, you may ask us to delete or remove personal data where there is no good reason for us to continue processing it. This right is not absolute. There may be circumstances in which we are legally entitled or required to retain your information.

Right to restrict processing

In certain circumstances, you may ask us to suspend or restrict the processing of your personal data, including where:

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  • you contest the accuracy of the information;
  • our use of the information is unlawful but you do not want us to delete it;
  • we no longer need the information but you require us to retain it to establish, exercise or defend legal claims; or
  • you have objected to our use of your information while we consider whether our legitimate grounds override yours.

Right to data portability

In certain circumstances, you may ask us to provide personal data that you provided to us in a structured, commonly used and machine-readable format or ask us to transfer that data to another organisation.

This right generally applies to information processed by automated means where the processing is based on your consent or is necessary for the performance of a contract.

Right to object to processing

You may object to our processing of your personal data where we rely on legitimate interests.

In some cases, we may continue processing if we can demonstrate compelling legitimate grounds that override your rights and freedoms, or where processing is required to establish, exercise or defend legal claims.

You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

Right to stop receiving marketing communications

You may opt out of receiving marketing communications from us at any time.

You can do this by using the unsubscribe link contained in an email or by contacting info@dv8.energy.

Automated decision-making and profiling

You have rights relating to certain decisions made solely by automated means that produce legal effects or similarly significantly affect you.

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Where applicable, you are entitled to information about automated decision-making and profiling and, where required by law, meaningful information about the logic involved and the significance and envisaged consequences of that processing.

Withdrawing consent

Where we rely on consent to process your personal data, you may withdraw your consent at any time.

Withdrawing consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

Exercising your rights

If you make a request to exercise any of your rights, we may ask you for information necessary to confirm your identity. This is a security measure designed to ensure that personal data is not disclosed to someone who is not entitled to receive it.

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It will help us deal with your request if you clearly state which right you wish to exercise and provide any relevant details.

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You will not normally have to pay a fee to exercise your rights. However, where permitted by law, we may charge a reasonable fee or refuse to comply with a request that is clearly unfounded, repetitive or excessive.

We aim to respond to legitimate requests within one month. It may take longer where a request is particularly complex or where you have made a number of requests. If this happens, we will let you know.

Complaints

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

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Further information is available at www.ico.org.uk.

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We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

10. Contact Details

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have concerns about how we process your personal data, please contact:

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DV8 Energy Ltd
Website: www.dv8.energy
Email: info@dv8.energy

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You also have the right to lodge a complaint with the Information Commissioner’s Office about the way in which we process your personal data.